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Online Banking User Guide

Account Access:

1. Go to www.citizenssecurity.com.
2. Click Log In.
3. Enter the 12-digit ID and password assigned by the bank and click Submit.
4. You will be prompted to change your password the first time you log in.
5. If you do not want to use your 12 digit ID every time to log in, you can make up a new ID.  Go to Personal Options from the menu at the top of the page.  Enter new CSB Internet Banking ID and enter it again.  Click Submit.  From now on, this will be your new ID.

Viewing Transactions:

1. Select Transactions from the drop-down menu next to an account on the Internet Banking tab.  This is the main page.
2. Transaction History is available for # days.
3. Select Search from the Transaction sub-menu to search transactions by date, dollar amount, credit, debit or check number.

 Transferring Funds:

1. Select Transfers from the drop-down menu next to an account. 
2. Select the From and To accounts from the drop-down menus.  Enter the Transfer Amount, Frequency, and Date of the Transfer.  Click Submit to complete the transfer.
3. Pending and Completed Transfers:  Select Pending Transfers to view, edit, or delete a scheduled transfer.  Transfer History lists completed transfers.

 Viewing Statements:

1. Select Statements from the drop-down menu next to an account.
2. Statements are available in PDF, HTML, and Text formats.

 Stop Payments:

1. Select Stop Payments from the drop-down menu next to an account.
2. Fill in the required fields and click Submit.
3. You must contact the bank to edit or remove a Stop Payment.
4. Stop Payment fees will be automatically deducted from your account in accordance with the terms of your account.

 Transaction Download:

1. Select Download from the drop-down menu next to an account.
2. Choose the Download Range and Format and click Submit.

Personal Options:

1. Modify Personal Settings
   • Update e-mail address
   • Provide Password Reset Question and Answe
2. Modify Login Information
   • Assign new CSB Internet Banking ID and CSB Internet Banking PIN
3. Click Submit to Update any changed information.
4. Account menu option
   • Change Account pseudo names.
   • Change order in which accounts appear
5. Display menu option
   • Edit number of accounts displayed per page.
   • Edit number of transactions displayed by default
6. Alerts menu option
   • Event Alerts – Incoming direct deposits, funds transfer information, and statement notifications.
   • Balance Alerts – Notification of account balances.
   • Item Alerts – Notification of cleared checks.
   • Personal Alerts – Text based alerts delivered on chosen date.